Effective: June 28, 2022 - This privacy policy describes how Fabric Labs, Inc. (“Fabric”, “We”, “Us” or “Our”) collects and uses the personal information You provide on our website: https://onlinevisit.allinahealth.org (the “Site”). It also describes the choices available to You regarding our use of Your personal information and how You can access and update this information. “You” and “Your” means the healthcare consumer who has accessed the Site in order to use the Fabric telehealth services (“Services”).
This Privacy Policy covers our treatment of personally identifiable information (“Personal Information”) that we gather when you are accessing or using our Services, and to the treatment of personally identifiable information by any of our partners, but not to the practices of other companies we don’t own or control, or people we don’t manage. We gather various types of personal information from our users, as explained in detail below, and we use this Personal Information in connection with our Services. In certain cases, we may also share some Personal Information with third parties but only as described below.
We may collect and store any information you knowingly provide to us. This includes:
We use this information to:
The primary reason we collect Your health information is so a clinician can treat You. This information is ONLY shared with the clinician treating You and authorized staff. To provide safe treatment, You agree to supply them with past medical and health information and grant access to past visits You have completed.
To the extent permitted by law and if you provided your contact information to us, we may store and use that information to contact you for the reasons listed above by various means including regular mail, email, telephone including voicemail, or SMS (text message). We may also use your information to communicate with you about your account.
If You provide us personal information about others, or if others give us Your information, we will only use that information for the specific reason for which it was provided to us.
Reports created for other adults or legal dependents that You elect to add to Your account are only accessible through the primary account holder’s email address and password. Minors are not allowed to complete a Fabric visit without parental help.
We will share Your personal information with third parties only in the ways that are described in this Privacy Policy. We do not rent or sell Your personal information to anyone.
We may provide Your personal information to companies that provide services to help Us with our business activities such as offering services related to the Site. These companies are authorized to use Your personal information only as necessary to provide these services to us.
We may also disclose Your personal information:
We, Fabric, and our partners, (health system partners, marketing affiliates, or analytics services) use technologies such as cookies, beacons, tags, and scripts, to analyze trends, administer the Site, track users’ movements around the Site, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
We may use cookies, for example, to keep track of Your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information. Our third party partners employ clear gifs (a.k.a. web beacons/web bugs), images, and scripts that help them better manage content on our Site. Users can control the use of cookies at the individual browser level. If You reject cookies, You may still use our Site, but Your ability to use some features or areas of our Site may be limited.
We use Local Storage, such as HTML5, to store content information and preferences. Various browsers may offer their own management tools for removing HTML5.
Our shopping cart is hosted by our e-commerce solutions provider. They host Our ordering system and collect Your billing information directly from You for the purpose of processing Your order. Our company does not use this information for any other purpose.
Our Site includes links to other websites whose privacy practices may differ from those of Fabric. If You submit personal information to any of those sites, Your information is governed by their privacy policies. We encourage You to carefully read the privacy policy of any website You visit
Fabric takes all measures reasonably necessary to protect personal information from unauthorized access, alteration, or destruction; maintain data accuracy; and ensure the appropriate use of personal information. When we collect personal information directly from You and when You enter sensitive information on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL) to encrypt transfer of data. While We follow generally accepted industry standards to protect the personal information submitted to Us, both during transmission and once We receive it, no method of transmission over the Internet, or method of electronic storage, is 100% secure. If You have any questions about security on our Site, You can contact us at privacy@fabrichealth.com.
Our Site includes Widgets, which are interactive mini-programs that run on our site to provide specific services from another company (e.g. displaying the news, opinions, music, etc.). Personal information, such as Your email address, may be collected through the Widget.
Cookies may also be set by the Widget to enable it to function properly. Information collected by this Widget is governed by the privacy policy of the company that created it.
Your account will remain active as needed to provide You Services. If You wish to deactivate Your account, please contact support@fabrichealth.com. We will retain and use Your information as necessary to comply with Our legal obligations, resolve disputes, and enforce our agreements.
We may update this Privacy Policy to reflect changes to Our information practices. If We make any material changes, We will notify You by email (sent to the email address specified in Your account) or by means of a notice on the Site prior to the change becoming effective. We encourage You to periodically review this page for the latest information on our privacy practices.
You must provide Your email address and phone number when creating an account so We can notify You when Your clinician has responded. If You elect to receive a text message, We share Your phone number with a third party vendor that sends text messages. We share no health or demographic data with this company.
If You get a prescription, You can choose the pharmacy where You want to pick it up. To generate the list of pharmacies, We may use two pieces of information:
In both cases You must agree to let Us use this information. We do not send the pharmacy any information about Your current location or home address. We do not share Your demographic or health data with drug companies or pharmacies.
You may opt-out of location-based services at any time by editing the setting at the device level.
Every employee at Fabric has completed HIPAA training and job-specific training on how to protect the privacy and security of Your health information.
If You have a complaint or a data privacy concern that We have not addressed satisfactorily, You may contact Fabric directly using the information at the end of this page.
Additionally, You may submit a complaint to the U.S. Department of Health and Human Services Office for Civil Rights, further information is available at www.hhs.gov/ocr/privacy/hipaa/complaints/
Fabric will not retaliate against You for filing a complaint.
You can contact Us by mail about privacy-related issues:
Privacy Issues/Questions
c/o Fabric Labs, Inc.
228 Park Avenue South, PMB 31583
New York, NY 10003
Privacy-related email should be directed to:
privacy@fabrichealth.com
